Support

Giftcard terms and conditions

The purchased Gift Cards are eligible only to the person responsible for the purchase and who introduced his/her personal information in the order. The Gift Cards are not to be given, used by third-parties and are not to be transferred to a different person without an official prior-notice from the Gift Card owner by email at info@florentinodelure.com. In such cases of mis-use, Florentino Delure reserves the right to cancel and not fulfil the order containing a discount granted by a mis-used Gift Card.

Florentino Delure issues gift cards of various amounts, which are available for purchase online and our stores. Gift cards can be used online or at all Florentino Delure stores worldwide. Our gift cards have no expiration date.

Gift card recipient’s personal details, such as Name/Surname and contact info, can be edited by Florentino Delure only upon request from Gift Card’s buyer (after identity authentication).

Please note that our gift cards are not reloadable. Gift cards cannot be returned or cancelled after purchase, nor be exchanged for cash.

Florentino Delure is not responsible for a gift card which is lost, stolen, damaged or used without purchaser’s permission.

Florentino Delure reserves the right to refuse gift cards for suspected fraud.

Florentino Delure reserves the right to update or amend these gift card terms and conditions at any time, without prior notice.

Support

Call us

+40740054944 We are available from Monday till Friday, 9:00 - 18:00 CET.

Email

Send us an e-mail on info@florentinodelure.com. We will reply to you as soon as possible.

Whatsapp

Reach us on +40740054944 (free).

EGOFORMEN SRL

Str. Cpt.Av. Demetriade Gheorghe 14,

011849 Bucharest, Romania

+40 740 224 452

Florentino Delure SRL

Str. Podul Înalt 18

MD-2000 Chisinau, Moldova

+373 60 261 538

Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.

Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

Our shipping fees do not include customs duties and import taxes.

Return a product in 3 steps

Login & Register your product

Select a location

Prepare your package

Select a location: you will only be able to return the product to the location the product initially was shipped from.

FAQ

How can I return a product?

Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 14 days of delivery at no cost to you. Return online at www.florentinodelure.com by logging in with your account information and selecting the product(s) you wish to return. Should you ship your returns back, you can use the prepaid return label that was generated after you selected the products you want to return/exchange. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days.

What is your return policy?

Unworn and unaltered attire are eligible for return within 14 days of delivery.

Do I need to include a return form in my return package?

Yes, you will need to stick the return label/form generated on www.florentinodelure.com on the package upon sending it by post. Please remember that the returned products can only be accepted in an unworn and unaltered form.

Do I have to pay for my return?

No. We cover all return shipping costs. Use the return label generated through www.florentinodelure.com with your original order.

Online payments

Florentino Delure offers the following payment methods worldwide.

* Our online payments are handled by Stripe. Do not worry, there are no hidden costs.

PRE-ORDER system

Refunds

Your refund will be issued to the same account/credit card the payment was made with, within 5-7 days after receiving your return.

A safe and secure shopping experience

  • Secure https payment connections through the Stripe

  • Secure deliveries with high-end couriers

  • Free returns

  • Free customer Service

Gift Cards

You can also use our gift cards to (partly) pay for your order online. To purchase a gift card for someone or check the balance of your gift card, please click here.

Florentino Delure Corporate Partnership service offers companies and organizations the opportunity to dress both male and female staff uniformly, in a way that’s representative of their brand. Whether you’re looking for an accent piece or a full wardrobe, our team of dedicated stylists will work with you to create a one-of-a-kind look based upon our vast selection of fits and fabrics.

Each outfit is individually made to measure, in-store or at your office, to ensure a personalized fit. Upon delivery—typically within 7-8 weeks—you’ll have the option of having a tailor present to make any necessary alterations at no extra cost.

Florentino Delure frequently teams up with acclaimed brands and organizations for promotional events, wardrobe partnerships, co-branded collaborations and more.

OVERVIEW 

This website is operated by Florentino Delure. Throughout the site, the terms “we”, “us” and “our” refer to Florentino Delure. Florentino Delure offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Florentino Delure, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Florentino Delure and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the European Union. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@florentinodelure.com. 

Florentino Delure issues gift cards of various amounts, which are available for purchase online and our stores. Gift cards can be used online or at all Florentino Delure stores worldwide. Our gift cards have no expiration date.

Gift card recipient’s personal details, such as Name/Surname and contact info, can be edited by Florentino Delure only upon request from Gift Card’s buyer (after identity authentication).

Please note that our gift cards are not reloadable. Gift cards cannot be returned or cancelled after purchase, nor be exchanged for cash.

Florentino Delure is not responsible for a gift card which is lost, stolen, damaged or used without purchaser’s permission.

Florentino Delure reserves the right to refuse gift cards for suspected fraud.

Florentino Delure reserves the right to update or amend these gift card terms and conditions at any time, without prior notice.

FAQ

Most asked

Do you offer corporate tailoring service?

Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.

We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.

For more information, please contact us at info@florentinodelure.com

Do you ship to Post Office boxes?

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

What countries does Florentino Delure ship to?

Florentino Delure offers delivery using high-end courier services.

Currently, Florentino Delure offers delivery to countries of the European Union only.

How can I track my order?

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

How long does it take for my order to arrive and how much will it cost?

Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.

Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

Our shipping fees do not include customs duties and import taxes.

Corporate service

Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.

We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.

For more information, please contact us at info@florentinodelure.com

Delivery

How long does it take for my order to arrive and how much will it cost?

Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.

Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

Our shipping fees do not include customs duties and import taxes.

How can I track my order?

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

What countries does Florentino Delure ship to?

Florentino Delure offers delivery using high-end courier services.

Currently, Florentino Delure offers delivery to countries of the European Union only.

Do you ship to Post Office boxes?

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

Gift Cards

Are gift cards valid online?

Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.

Does Florentino Delure sell gift cards?

Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Florentino Delure store, or click here to purchase online.

Do Gift Cards expire?

Our Gift Cards do not have an expiration date.

Payments

What payment methods does Florentino Delure accept?

We accept Visa, MasterCard, American Express and PayPal for all countries we ship to.

Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

Purchases

How do I know that an Item is in stock?

Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Florentino Delure does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.

What about the warranty on my products?

Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchased with us, you can contact our Customer Service representatives or visit one of our stores.

I’ve forgotten my password. What should I do?

If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.

How do I make a purchase?

We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

Do I need to set up an account to place an order?

Yes, creating a Florentino Delure account has many benefits:

  • Track your orders and review past purchases
  • Request returns or exchanges
  • Save your address and card details for faster shopping
  • Save your personal measurements and sizes

Returns

Can I exchange an item from my order?

Unfortunately, we do not exchange our products at the moment. However, you can complete the returning process via your “Personal Account” and make a new order with the desired product.

Before commencing any action, we advise you to get in touch with our Support Team and see if we can help mediate your issue in advance or guide you through the returning process.

How do I return an item?

Should your Florentino Delure purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery for a full refund. Returns are free; you do not have to pay for return shipment costs. There are is one way to claim a return:

Go to www.florentinodelure.com/return and use your order details to log in. You can select the products that you wish to return, and indicate the reason for your return. After that, we will review your return request in 1-3 business days. After your return request is processed and approved, you will be notified via your registered email address. In that email, we will make sure to send you a return shipping label which you will need to print out and stick on your parcel.

Make sure that the items you decide to return are unworn and unaltered.

When will I receive my refund?

After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.

Tax

How much duties and taxes will I have to pay when I order from Florentino Delure?

Florentino Delure does not cover the additional import duties and sales taxes that might be applied by the customs of the shipping country you selected. These additional costs vary by country. Please contact your National Customs Authorities for additional information.

Website

Book an appointment

For a one-on-one consultation with your personal tailor

Find a store