Support
FAQ
Most asked
Most asked
Do you offer corporate tailoring service?
Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
For more information, please contact us at info@florentinodelure.com
Do you ship to Post Office boxes?
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
What countries does Florentino Delure ship to?
Florentino Delure offers delivery using high-end courier services.
Currently, Florentino Delure offers delivery to countries of the European Union only.
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
How long does it take for my order to arrive and how much will it cost?
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
Corporate service
Corporate service
Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
For more information, please contact us at info@florentinodelure.com
Delivery
Delivery
How long does it take for my order to arrive and how much will it cost?
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
What countries does Florentino Delure ship to?
Florentino Delure offers delivery using high-end courier services.
Currently, Florentino Delure offers delivery to countries of the European Union only.
Do you ship to Post Office boxes?
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
Gift Cards
Gift Cards
Are gift cards valid online?
Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.
Does Florentino Delure sell gift cards?
Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Florentino Delure store, or click here to purchase online.
Do Gift Cards expire?
Our Gift Cards do not have an expiration date.
Payments
Payments
What payment methods does Florentino Delure accept?
We accept Visa, MasterCard, American Express and PayPal for all countries we ship to.
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
Purchases
Purchases
How do I know that an Item is in stock?
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Florentino Delure does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
What about the warranty on my products?
Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchased with us, you can contact our Customer Service representatives or visit one of our stores.
I’ve forgotten my password. What should I do?
If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.
How do I make a purchase?
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
Do I need to set up an account to place an order?
Yes, creating a Florentino Delure account has many benefits:
- Track your orders and review past purchases
- Request returns or exchanges
- Save your address and card details for faster shopping
- Save your personal measurements and sizes
Returns
Returns
Can I exchange an item from my order?
Unfortunately, we do not exchange our products at the moment. However, you can complete the returning process via your “Personal Account” and make a new order with the desired product.
Before commencing any action, we advise you to get in touch with our Support Team and see if we can help mediate your issue in advance or guide you through the returning process.
How do I return an item?
Should your Florentino Delure purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery for a full refund. Returns are free; you do not have to pay for return shipment costs. There are is one way to claim a return:
Go to www.florentinodelure.com/return and use your order details to log in. You can select the products that you wish to return, and indicate the reason for your return. After that, we will review your return request in 1-3 business days. After your return request is processed and approved, you will be notified via your registered email address. In that email, we will make sure to send you a return shipping label which you will need to print out and stick on your parcel.
Make sure that the items you decide to return are unworn and unaltered.
When will I receive my refund?
After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
Tax
Tax
How much duties and taxes will I have to pay when I order from Florentino Delure?
Florentino Delure does not cover the additional import duties and sales taxes that might be applied by the customs of the shipping country you selected. These additional costs vary by country. Please contact your National Customs Authorities for additional information.
Website
Website
Support
Send us an e-mail on info@florentinodelure.com. We will reply to you as soon as possible.
Str. Cpt.Av. Demetriade Gheorghe 14,
011849 Bucharest, Romania
+40 740 224 452
Str. Podul Înalt 18
MD-2000 Chisinau, Moldova
+373 60 261 538
Return a product in 3 steps
Login & Register your product
Login to register your return in My Account.
Select a location
Select your prefered pickup or drop off location.
Prepare your package
Stick the return label on the outside of your package.
Select a location: you will only be able to return the product to the location the product initially was shipped from.
FAQ
How can I return a product?
Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 14 days of delivery at no cost to you. Return online at www.florentinodelure.com by logging in with your account information and selecting the product(s) you wish to return. Should you ship your returns back, you can use the prepaid return label that was generated after you selected the products you want to return/exchange. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days.
What is your return policy?
Unworn and unaltered attire are eligible for return within 14 days of delivery.
Do I need to include a return form in my return package?
Yes, you will need to stick the return label/form generated on www.florentinodelure.com on the package upon sending it by post. Please remember that the returned products can only be accepted in an unworn and unaltered form.
Do I have to pay for my return?
No. We cover all return shipping costs. Use the return label generated through www.florentinodelure.com with your original order.
Online payments
Florentino Delure offers the following payment methods worldwide.
* Our online payments are handled by Stripe. Do not worry, there are no hidden costs.
PRE-ORDER system
Refunds
Your refund will be issued to the same account/credit card the payment was made with, within 5-7 days after receiving your return.
A safe and secure shopping experience
Secure https payment connections through the Stripe
Secure deliveries with high-end couriers
Free returns
Free customer Service
Gift Cards
You can also use our gift cards to (partly) pay for your order online. To purchase a gift card for someone or check the balance of your gift card, please click here.
Florentino Delure Corporate Partnership service offers companies and organizations the opportunity to dress both male and female staff uniformly, in a way that’s representative of their brand. Whether you’re looking for an accent piece or a full wardrobe, our team of dedicated stylists will work with you to create a one-of-a-kind look based upon our vast selection of fits and fabrics.
Each outfit is individually made to measure, in-store or at your office, to ensure a personalized fit. Upon delivery—typically within 7-8 weeks—you’ll have the option of having a tailor present to make any necessary alterations at no extra cost.
Florentino Delure frequently teams up with acclaimed brands and organizations for promotional events, wardrobe partnerships, co-branded collaborations and more.
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