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Support
Delivery time & cost
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
Support
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Send us an e-mail on info@florentinodelure.com. We will reply to you as soon as possible.
Str. Cpt.Av. Demetriade Gheorghe 14,
011849 Bucharest, Romania
+40 740 224 452
Str. Podul Înalt 18
MD-2000 Chisinau, Moldova
+373 60 261 538
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
Return a product in 3 steps
![](https://cdn.shopify.com/s/files/1/0621/5876/6296/files/return-1.jpg?v=1675163976)
Login & Register your product
Login to register your return in My Account.
![](https://cdn.shopify.com/s/files/1/0621/5876/6296/files/location-1.jpg?v=1675163961)
Select a location
Select your prefered pickup or drop off location.
![](https://cdn.shopify.com/s/files/1/0621/5876/6296/files/package-1.jpg?v=1675163948)
Prepare your package
Stick the return label on the outside of your package.
Select a location: you will only be able to return the product to the location the product initially was shipped from.
FAQ
How can I return a product?
Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 14 days of delivery at no cost to you. Return online at www.florentinodelure.com by logging in with your account information and selecting the product(s) you wish to return. Should you ship your returns back, you can use the prepaid return label that was generated after you selected the products you want to return/exchange. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days.
What is your return policy?
Unworn and unaltered attire are eligible for return within 14 days of delivery.
Do I need to include a return form in my return package?
Yes, you will need to stick the return label/form generated on www.florentinodelure.com on the package upon sending it by post. Please remember that the returned products can only be accepted in an unworn and unaltered form.
Do I have to pay for my return?
No. We cover all return shipping costs. Use the return label generated through www.florentinodelure.com with your original order.
Online payments
Florentino Delure offers the following payment methods worldwide.
![](https://cdn.shopify.com/s/files/1/0621/5876/6296/files/Payments.png?v=1675241892)
* Our online payments are handled by Stripe. Do not worry, there are no hidden costs.
PRE-ORDER system
Refunds
Your refund will be issued to the same account/credit card the payment was made with, within 5-7 days after receiving your return.
A safe and secure shopping experience
Secure https payment connections through the Stripe
Secure deliveries with high-end couriers
Free returns
Free customer Service
Gift Cards
You can also use our gift cards to (partly) pay for your order online. To purchase a gift card for someone or check the balance of your gift card, please click here.
Florentino Delure Corporate Partnership service offers companies and organizations the opportunity to dress both male and female staff uniformly, in a way that’s representative of their brand. Whether you’re looking for an accent piece or a full wardrobe, our team of dedicated stylists will work with you to create a one-of-a-kind look based upon our vast selection of fits and fabrics.
Each outfit is individually made to measure, in-store or at your office, to ensure a personalized fit. Upon delivery—typically within 7-8 weeks—you’ll have the option of having a tailor present to make any necessary alterations at no extra cost.
Florentino Delure frequently teams up with acclaimed brands and organizations for promotional events, wardrobe partnerships, co-branded collaborations and more.
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- About cookies
Cookies are pieces of information that the Florentino Delure website sends to a computer while the individual is browsing the Florentino Delure website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in a shopping cart. Cookies may be a session cookie or a persistent cookie which indicates how long the cookie will stay on a device. A persistent cookie is stored on a device for a longer period of time unless this is deleted by the individual before the expiry date. A session cookie will be deleted when an individual ends the browser session of Florentino Delure website. These cookies help Florentino Delure to collect data such as language preferences, webpages visited, time spent on the Florentino Delure website and other web traffic data. Florentino Delure uses this data to improve services, analyze the activities and to personalize the individual's experience. Cookies may allow Florentino Delure to analyze which personalized offers may interest the individual and how the individual interacts with other offers and to understand the use of the individual on other websites.
- Information collected
The information Florentino Delure obtained from the use of cookies will not usually contain the individuals’ personal data. Florentino Delure may obtain information about your computer or any other electronic device which is used to access our website, such as IP address, browser ID and /or other internet log information.
In certain circumstances Florentino Delure may also collect personal information about the individual but only where the individual voluntarily provides it (e.g. sign up for personalized offers) or where a customer purchases goods or services from Florentino Delure.
- Consent for cookies
In most cases Florentino Delure will need consent to use cookies on this website. The exceptions are where the cookie is essential for Florentino Delure to provide a service that is requested, or essential to the inherent functionality of the website (e.g. to enables to store items in a shopping basket and/or to use our check-out process).
Here is a link to the Florentino Delure website Privacy statement. If the individual uses the Florentino Delure website and consents for using marketing cookies the individual allows Florentino Delure the use of cookies for the purpose described in this website cookie policy and our website privacy policy.
- Type of cookies
There are generally three categories of cookies: ‘Functional’, ‘Analytical’, ‘Marketing’. Florentino Delure uses all three categories of cookies. The individual can find out more about these cookies below.
4.1 Functional cookies.
These cookies are essential, as they help make the website usable by enabling functions such as for the individual to move around the website. These cookies are required to let the website function. These cookies allow Florentino Delure to remember preferences like preferred language. The data Florentino Delure collects is anonymised and therefore Florentino Delure cannot identify the individual and these are not used to track the browsing activity on other sites or services.
Purposes:
- Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
- Cookie that ensures no cookie is placed for tracking without consent;
- Cookie that remembers wish lists;
- Cookie that enables the individual to travel through the website and will stay connected to the right web server.
- Keep track of the items stored in the shopping basket;
- Remember information the individual fills in during purchase process;
- Remember preferences such as location, language;
- Reading out browser settings to be able to display our website optimally on your screen;
- Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
- Offering the possibility to save log-in data so that the individual does not have to enter it every time;
- Making it possible to respond to our website.
FUNCTIONAL COOKIES
Name |
Function |
_ab |
Used in connection with access to admin. |
_secure_session_id |
Used in connection with navigation through a storefront. |
_shopify_country |
Used in connection with checkout. |
_shopify_m |
Used for managing customer privacy settings. |
_shopify_tm |
Used for managing customer privacy settings. |
_shopify_tw |
Used for managing customer privacy settings. |
_storefront_u |
Used to facilitate updating customer account information. |
_tracking_consent |
Tracking preferences. |
c |
Used in connection with checkout. |
cart |
Used in connection with shopping cart. |
cart_currency |
Used in connection with shopping cart. |
cart_sig |
Used in connection with checkout. |
cart_ts |
Used in connection with checkout. |
cart_ver |
Used in connection with shopping cart. |
checkout |
Used in connection with checkout. |
checkout_token |
Used in connection with checkout. |
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
keep_alive |
Used in connection with buyer localization. |
master_device_id |
Used in connection with merchant login. |
previous_step |
Used in connection with checkout. |
remember_me |
Used in connection with checkout. |
secure_customer_sig |
Used in connection with customer login. |
shopify_pay |
Used in connection with checkout. |
shopify_pay_redirect |
Used in connection with checkout. |
storefront_digest |
Used in connection with customer login. |
tracked_start_checkout |
Used in connection with checkout. |
Brochure_session |
Used in connection with browsing through site. |
checkout |
Used in connection with Pay checkout on shop.app. |
signed_in |
Used in connection with Shopify login. |
user |
Used in connection with Shopify login. |
tracker_device |
Affirm Payment Installments |
GlobalE_Data |
Global-E Tracking Data |
GlobalE_CT_Data |
Global-E Country/Currency |
GlobalE_SupportThirdPartCookies |
Global-E 3rd Party Cookies |
GlobalE_Welcome_Data |
Global-E Welcome Message to change countries |
GlobalE_Full_Redirect |
Global-E Redirect to GEO-IP country |
__pf_user |
Pagefly User Tracking |
__pf_session |
Pagefly Session Tracking |
cookieconsent_preferences_disabled |
GDPR/CCPA Consent Cookie |
_hp2_id |
Signifyd ID |
_biz_flagsA |
Signifyd |
_uetvid |
Signifyd |
_biz_nA |
Signifyd |
rcTouchHist_rolling |
Signifyd |
OptanonAlertBoxClosed |
Signifyd |
_biz_uid |
Signifyd |
rcTouchHist_initial |
Signifyd |
_biz_pendingA |
Signifyd |
_ga_17LBNF4RMB |
Signifyd |
_ga |
Signifyd |
_fbp |
Signifyd |
_gcl_au |
Signifyd |
_mkto_trk |
Signifyd |
OptanonConsent |
Signifyd |
rcTouchHist_recent |
Signifyd |
thx_guid |
Signifyd |
cookieconsent_status3 |
GDPR/CCPA App |
DUMMY_COOKIE |
Affirm anonymous cookie |
t_v2_s |
Affirm |
t_v1_s |
Affirm |
x-edge-route-via |
Accessibility - On the Map Marketing |
starapps_ |
StarApps Functional Cookie |
gdprCache |
GDPR Session Cookie |
boostPFSSessionId |
BoostCommerce Product Filter Session Cookie |
GlobalE_CT_Data |
Global-E Session Cookie |
4.2 Analytical cookies.
These cookies allow Florentino Delure to monitor the performance of our website and helps Florentino Delure to understand how the individual interacts with our website. These cookies may be used to allow Florentino Delure to know that the individual has logged in so that Florentino Delure can serve fresher content than a user who has never logged in. Florentino Delure uses analytical services such as google analytics to collect data to analyse trends. The information Florentino Delure collects is done without identifying the individual.
Purposes:
- Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
- For Google analytics Florentino Delure has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
- To analyze and identify patterns
- To analyze if changes are improvements
- Internal search button on webpage which direct the individual to the right product page
- Keep track on clicks on our website for Florentino Delure to analyse where the most relevant information should be
ANALYTICS AND STATISTICS
Analytics and Statistics
Name |
|
Function |
_landing_page |
|
Track landing pages. |
_orig_referrer |
|
Track landing pages. |
_s |
|
Shopify analytics. |
_shopify_d |
|
Shopify analytics. |
_shopify_s |
|
Shopify analytics. |
_shopify_sa_p |
|
Shopify analytics relating to marketing & referrals. |
_shopify_sa_t |
|
Shopify analytics relating to marketing & referrals. |
_shopify_y |
|
Shopify analytics. |
_y |
|
Shopify analytics. |
_shopify_evids |
|
Shopify analytics. |
_landing_page |
|
Tracks landing pages. |
_orig_referrer |
|
Tracks landing pages. |
_s |
|
Shopify analytics. |
_session_id |
|
Shopify analytics |
_shopify_s |
|
Shopify analytics. |
_shopify_sa_t |
|
Shopify analytics relating to marketing & referrals. |
_shopify_uniq |
|
Shopify analytics. |
_shopify_y |
|
Shopify analytics. |
_y |
|
Shopify analytics. |
*_assignment |
|
Shopify analytics |
ab_test_* |
|
Shopify analytics. |
cart_sig |
|
Shopify analytics. |
ki_r |
|
Shopify analytics. |
ki_t |
|
Shopify analytics. |
_ga_FE0LQFTCK5 |
|
Google GA4 Event Analytics |
_ga |
|
Google Analytics |
_gid |
|
Google Analytics Tracking ID |
_gat_gtag_UA_4872995_2 |
|
GTAG Universal Analytics |
_gcl_au |
|
Google Analytics Interactions |
NID |
|
|
ANID |
|
|
pf-analytic-checked |
|
Pagefly Analytics Session Cookie |
_hjid |
|
Hotjar Session Cookie |
4.3 Marketing Cookies.
Florentino Delure uses cookies for marketing purposes such as targeting and social media advertising. Social cookies are cookies placed on social media for personalized advertisement. Marketing cookies are used for Florentino Delure to analyze the behavior to send out personalized offers and set up profiles. These cookies have the purpose of tracking the individual across websites and to display advertisements that might interest the individual based on their browser behavior. When consent is given for Florentino Delure to place these cookies, Florentino Delure can send personalized offers (if this includes consent for receiving personalized offers in store or webstore) and offers via partners sites on social media.
Third parties may have the ability to place social cookies on the website of Florentino Delure and Florentino Delure may be able to place social cookies on the website and third-party websites. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to the interests of individuals. These cookies can remember that a device has visited a site and may also be able to track the device’s browsing activity on other sites or services other than Florentino Delure. This information may be shared with organizations outside Florentino Delure, such as advertisers and/or advertising networks to deliver the advertising. Based on the information Florentino Delure collects Florentino Delure is able to send more specialized offers and is able to advertise on the website and that of third parties based on the interests of the individual. The information Florentino Delure collects is purchase behavior, which advertisements the individual has seen, how often the individual has seen them and whether the individual buys a product.
On some pages of our website the individual may see advertisements / cookies that are not related to Florentino Delure. When, for example, the individual visits Facebook this third party may set their own cookie on the device of the individual and is then able to use our website to set this cookie. Florentino Delure does not have control of the use of these third-party cookies and is not able to access these cookies. Cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies. Our third parties are:
Youtube
Tiktok
Purposes:
Marketing/ Social
- Cookie that combines shopping behavior and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
- Cookie which keeps track of the pages that are visited on our website in order for partner websites to show relevant advertisements.
- Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
- Cookie which sees what products are viewed on our website in order for third parties to offer relevant advertisements.
- To advertise based on the interests of an individual on our website and that of third parties.
Marketing and Retargeting
Name |
Function |
lsContextID |
Limespot Session Authentication for product recommendations |
lsSema- |
Limespot Semaphore cookies - Expire Immediately |
__kla_id |
Klaviyo Tracking ID |
KL_FORMS_MODAL |
Klaviyo Form modal Tracking |
sb |
|
datr |
|
IDE |
Doubleclick Ad Cookie |
lsRecentViews |
Limespot Session Recent View Cookie |
__kla_viewed |
Klaviyo Recently Viewed Session Cookie |
lsAuthResult |
Limespot Auth Result Session Cookie |
lsAuthParams |
Limespot Param Session Cookies |
lsUserID |
Limespot User ID Session Cookie |
lsContext |
Limespot Context Session Cookie |
lsActivities |
Limespot Tracking Session Cookie |
lsEncUserID |
Limepost UserID First Party Session Cookie |
- How long will cookies stay on my device?
The length of time a cookie will stay on a computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on a device until the individual stops browsing. Persistent cookies stay on a computer or mobile device until they expire or are deleted.
- How to control and delete cookies
If an individual wants to delete any cookies that are already on the computer, please refer to the help and support section on the internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that Florentino Delure online services cannot always control third-party cookies stored on the machine from our online services and that setting the individual’s cookie preferences with Florentino Delure will not stop those third-party cookies from being stored on the machine. Therefore the individual must manage these cookies directly with the relevant third party. Please see the ‘Type of Cookies’ section for more information.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Florentino Delure cookies or disabling future cookies the individual may not be able to access certain areas or features of the Florentino Delure site.
- Data subject rights
An individual has the ability to request access, restriction, portability, erasure, rectification of your personal data and file a complaint regarding their data subject rights by sending an email to info@florentinodelure.com. Please make sure the request is specified and provide evidence that it concerns your personal data. Florentino Delure shall respond to the individual within one month of receipt.
An individual has the following rights:
- The right to access the personal data Florentino Delure holds at any time.
- The right to ask Florentino Delure to correct the personal data that is incorrect and to complete incomplete information Florentino Delure holds about you.
- The right to be forgotten and to object and ask Florentino Delure to delete personal data if Florentino Delure has no legal or regulatory obligation to keep personal data.
- The right to restrict personal data.
- The right to ask Florentino Delure to provide a copy of the personal data that Florentino Delure holds about you.
- The right to file a complaint with Florentino Delure or with the Dutch Supervisory Authority.
It may be possible that Florentino Delure shall keep personal data for archiving purposes for exercising the rights and freedom of expression and information, based on a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority reasons, for reasons of public interest in the area of public health, for archiving purposes in the public interest of scientific, historical research purposes or statistical purposes or for establishment, exercises or defense of legal claims.
Florentino Delure shall communicate rectification or erasure of the personal data with third parties unless it proves impossible or involve disproportionate effort. Florentino Delure shall inform the individual about the third parties.
- Changes / updates
This cookie policy can change from time to time. The most up to date version is published on the website of Florentino Delure. Florentino Delure recommends periodically to read our cookie policy. If Florentino Delure processes major changes to this policy individuals will be kept informed by a notification on our website.
- Our details
Florentino Delure is registered in Romania under registration name “Florentino Delure SRL”
Florentino Delure contact details are:
By email: info@florentinodelure.com
By phone: +373 60 261 538
OVERVIEW
This website is operated by Florentino Delure. Throughout the site, the terms “we”, “us” and “our” refer to Florentino Delure. Florentino Delure offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Florentino Delure, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Florentino Delure and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the European Union.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@florentinodelure.com.
Florentino Delure issues gift cards of various amounts, which are available for purchase online and our stores. Gift cards can be used online or at all Florentino Delure stores worldwide. Our gift cards have no expiration date.
Gift card recipient’s personal details, such as Name/Surname and contact info, can be edited by Florentino Delure only upon request from Gift Card’s buyer (after identity authentication).
Please note that our gift cards are not reloadable. Gift cards cannot be returned or cancelled after purchase, nor be exchanged for cash.
Florentino Delure is not responsible for a gift card which is lost, stolen, damaged or used without purchaser’s permission.
Florentino Delure reserves the right to refuse gift cards for suspected fraud.
Florentino Delure reserves the right to update or amend these gift card terms and conditions at any time, without prior notice.
This Privacy Policy describes how Florentino Delure (“Florentino Delure”, “we”, “our”, or “us”) and our affiliates, subsidiaries, and/or third-party service providers collect, use, and disclose your Personal Information (as defined below) when you visit and/or place an order from the website at florentinodelure.com (the “Website”) or contact us for customer support.
COLLECTING PERSONAL INFORMATION
In this Privacy Policy, we refer to any information that can uniquely identify an individual either on its own or in combination with other information (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
When you visit our Website, we automatically collect certain Personal Information from the device you use to access our Website.
- Examples of Personal Information collected: the type and version of your web browser, device identifier, operating system and platform, your IP address, location and time zone setting, cookie information (including which types of cookies you allow us to place on your browser), what pages or products you view on our Website, the search terms you use on our Website or to locate our Website from external search engines, how you interact with the Website (including how long you visit certain pages, where you scroll on those pages, and where you click), and how the Website performs when you visit it.
- Purpose of collection: this Personal Information is collected in order to load the Website accurately for you, and to perform analytics on Website usage in order to optimize our Website.
- Source of collection: this Personal Information is collected automatically when you access our Website using cookies, log files, web beacons, tags, pixels, and/or apps within the Shopify platform.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Google, Facebook, Limespot, Klaviyo, and Hotjar.
Order and account information
When you create an account on our Website or place an order on our Website from the United States, we collect certain Personal Information from you that you provide to us directly.
- Examples of Personal Information collected: name, alias, username, date of birth, gender, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
- Purpose of collection: this Personal Information is collected to provide products or services to you if you place an order on our Website, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, maintain your account on our Website, and if the use is in line with the preferences you have indicated to us, provide you with information about our products or advertising relating to our products or services.
- Source of collection: this Personal Information is collected directly from you when you create an account on our Website.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Affirm, Global-e, Signifyd, and Klaviyo.
Customer support information
When you contact Florentino Delure’s customer service team, we collect certain Personal Information that you provide to us.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
- Purpose of collection: this Personal Information is collected in order to provide customer support.
- Source of collection: this Personal Information is collected directly from you when you contact Florentino Delure for customer support.
- Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, purchase financing, shipping, and customer support services, including but not limited to, Affirm, Global-e, Signifyd, Klaviyo, FedEx, and DHL.
Minors
The Website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian of a child who is under the age of 18 and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with affiliates, subsidiaries, and third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our Website and to store and to process orders placed by customers in the United States. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Global-e to process and fulfill orders placed by customers outside the United States. You can read more about how Global-e uses your Personal Information by clicking the link to the Global-e privacy policy on our checkout page that is displayed to customers outside the United States.
- We use other companies, agents or contractors to perform services on our behalf or to assist us in providing the Website and services and products to you. In the course of providing such services, these service providers may have access to your Personal Information. However, we will only provide these service providers with Personal Information which is necessary for them to perform their services, and we require them not to use your Personal Information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal data secure. We may share personal data with the following categories of third-party service providers:
- infrastructure and IT service providers, including cloud service providers;
- marketing, advertising and communications agencies;
- online payment and fraud prevention service providers;
- delivery and logistics service providers (for delivery of products you order on our Website);
- external auditors and advisers;
- providers of services related to some enhanced online features;
- cookie analytics providers;
- online advertisers; and
- providers of website testing, security, and analytics services.
- We may share your Personal Information with Florentino Delure’s group of worldwide companies, including our subsidiaries, affiliates, and parent company in order to provide you with products and services, provide you with customer support, process your payments, understand your preferences, offer targeted advertising, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Policy.
- We may share your Personal Information with third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your Personal Information in a manner that is consistent with this Privacy Policy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or those of the public.
Our Website may contain links to and from the websites of our partners or affiliates, or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your Personal Information. You should check the privacy policies of third-party websites before you submit any Personal Information to them.
BEHAVIOURAL ADVERTISING
- We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We use Facebook to build audiences for our advertisements on Facebook and affiliated websites and apps. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/about/privacy/. You can also opt-out of Facebook advertising here: https://www.facebook.com/about/privacy/
- We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners, including Limespot, Klayvio, and Hotjar. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your Personal Information to provide our Website and services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and Florentino Delure;
- Compliance with our legal obligations; and
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
YOUR RIGHTS
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to withdraw consent to our processing of your Personal Information and under certain circumstances, you may also restrict or object to our processing of your Personal Information. If you would like to exercise these rights, please contact us through the contact information below or visit our GDPR Center here
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below or visit our CCPA Center here.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Florentino Delure SRL
Str. Podul Înalt 18
MD-2000, Chișinău, Moldova
+373 60 261 538
EGOFORMEN SRL
Str. Cpt.Av. Demetriade Gheorghe 14,
011849 Bucharest, Romania
+40 740 224 452
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. Like many other websites, we use cookies including functional, analytics and statistics, and marketing, for the purposes set out below. Cookies may be placed on our Website by us or by third-party service providers.
FUNCTIONAL COOKIES
Functional Cookies
Name |
Function |
_ab |
Used in connection with access to admin. |
_secure_session_id |
Used in connection with navigation through a storefront. |
_shopify_country |
Used in connection with checkout. |
_shopify_m |
Used for managing customer privacy settings. |
_shopify_tm |
Used for managing customer privacy settings. |
_shopify_tw |
Used for managing customer privacy settings. |
_storefront_u |
Used to facilitate updating customer account information. |
_tracking_consent |
Tracking preferences. |
c |
Used in connection with checkout. |
cart |
Used in connection with shopping cart. |
cart_currency |
Used in connection with shopping cart. |
cart_sig |
Used in connection with checkout. |
cart_ts |
Used in connection with checkout. |
cart_ver |
Used in connection with shopping cart. |
checkout |
Used in connection with checkout. |
checkout_token |
Used in connection with checkout. |
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
keep_alive |
Used in connection with buyer localization. |
master_device_id |
Used in connection with merchant login. |
previous_step |
Used in connection with checkout. |
remember_me |
Used in connection with checkout. |
secure_customer_sig |
Used in connection with customer login. |
shopify_pay |
Used in connection with checkout. |
shopify_pay_redirect |
Used in connection with checkout. |
storefront_digest |
Used in connection with customer login. |
tracked_start_checkout |
Used in connection with checkout. |
Brochure_session |
Used in connection with browsing through site. |
checkout |
Used in connection with Pay checkout on shop.app. |
signed_in |
Used in connection with Shopify login. |
user |
Used in connection with Shopify login. |
tracker_device |
Affirm Payment Installments |
GlobalE_Data |
Global-E Tracking Data |
GlobalE_CT_Data |
Global-E Country/Currency |
GlobalE_SupportThirdPartCookies |
Global-E 3rd Party Cookies |
GlobalE_Welcome_Data |
Global-E Welcome Message to change countries |
GlobalE_Full_Redirect |
Global-E Redirect to GEO-IP country |
__pf_user |
Pagefly User Tracking |
__pf_session |
Pagefly Session Tracking |
cookieconsent_preferences_disabled |
GDPR/CCPA Consent Cookie |
_hp2_id |
Signifyd ID |
_biz_flagsA |
Signifyd |
_uetvid |
Signifyd |
_biz_nA |
Signifyd |
rcTouchHist_rolling |
Signifyd |
OptanonAlertBoxClosed |
Signifyd |
_biz_uid |
Signifyd |
rcTouchHist_initial |
Signifyd |
_biz_pendingA |
Signifyd |
_ga_17LBNF4RMB |
Signifyd |
_ga |
Signifyd |
_fbp |
Signifyd |
_gcl_au |
Signifyd |
_mkto_trk |
Signifyd |
OptanonConsent |
Signifyd |
rcTouchHist_recent |
Signifyd |
thx_guid |
Signifyd |
cookieconsent_status3 |
GDPR/CCPA App |
DUMMY_COOKIE |
Affirm anonymous cookie |
t_v2_s |
Affirm |
t_v1_s |
Affirm |
x-edge-route-via |
Accessibility - On the Map Marketing |
starapps_ |
StarApps Functional Cookie |
gdprCache |
GDPR Session Cookie |
boostPFSSessionId |
BoostCommerce Product Filter Session Cookie |
GlobalE_CT_Data |
Global-E Session Cookie |
ANALYTICS AND STATISTICS
Analytics and Statistics
Name |
Function |
_landing_page |
Track landing pages. |
_orig_referrer |
Track landing pages. |
_s |
Shopify analytics. |
_shopify_d |
Shopify analytics. |
_shopify_s |
Shopify analytics. |
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
_shopify_y |
Shopify analytics. |
_y |
Shopify analytics. |
_shopify_evids |
Shopify analytics. |
_landing_page |
Tracks landing pages. |
_orig_referrer |
Tracks landing pages. |
_s |
Shopify analytics. |
_session_id |
Shopify analytics |
_shopify_s |
Shopify analytics. |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
_shopify_uniq |
Shopify analytics. |
_shopify_y |
Shopify analytics. |
_y |
Shopify analytics. |
*_assignment |
Shopify analytics |
ab_test_* |
Shopify analytics. |
cart_sig |
Shopify analytics. |
ki_r |
Shopify analytics. |
ki_t |
Shopify analytics. |
_ga_FE0LQFTCK5 |
Google GA4 Event Analytics |
_ga |
Google Analytics |
_gid |
Google Analytics Tracking ID |
_gat_gtag_UA_4872995_2 |
GTAG Universal Analytics |
_gcl_au |
Google Analytics Interactions |
NID |
|
ANID |
|
pf-analytic-checked |
Pagefly Analytics Session Cookie |
_hjid |
Hotjar Session Cookie |
MARKETING AND RETARGETING
Marketing and Retargeting
Name |
Function |
lsContextID |
Limespot Session Authentication for product recommendations |
lsSema- |
Liimespot Semaphore cookies - Expire Immediately |
__kla_id |
Klaviyo Tracking ID |
KL_FORMS_MODAL |
Klaviyo Form modal Tracking |
sb |
|
datr |
|
IDE |
Doubleclick Ad Cookie |
lsRecentViews |
Limespot Session Recent View Cookie |
__kla_viewed |
Klaviyo Recently Viewed Session Cookie |
lsAuthResult |
Limespot Auth Result Session Cookie |
lsAuthParams |
Limespot Param Session Cookies |
lsUserID |
Limespot User ID Session Cookie |
lsContext |
Limespot Cointext Session Cookie |
lsActivities |
Limespot Tracking Session Cookie |
lsEncUserID |
Limepost UserID First Party Session Cookie |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways, including clicking the “Preferences” button on the cookies banner on our Website. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as all aboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
HTML web beacon pixels
Marketing emails
Our marketing emails may contain HTML web beacon pixels. We use information collected from these to determine whether our marketing emails are opened and whether any links to our Website within the emails are clicked. We may use this information to improve our marketing emails and tailor them to the products that interest you most. We may combine information collected via html web beacon pixels with other Personal Information we have about you.
Third-party HTML web beacon pixels
Our website contains third-party HTML web beacon pixels. We use information collected from these to serve you more relevant advertisements on other websites and apps. This practice is known as “retargeting.” One of these pixels is called the Facebook pixel. This technology allows us to track visitors to our Website who have a Facebook account and have been referred to our Website by a Facebook page, Facebook application, or Facebook advertisement. The Facebook tracking pixel also allows us to serve advertisements both on and off Facebook. We share information regarding your visit to our website with Facebook, and this may include any Personal Information. Facebook uses this information to monitor the effectiveness of our advertising and applications on our behalf. The information we share with Facebook will be used in accordance with the Facebook privacy policy applicable to people in your area. To opt out of having information about your visits to our Website shared with Facebook as a result of the Facebook pixel, click here.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If we change it, we will post a revised version on the Website. You should carefully review this Privacy Policy and check back regularly, especially before you provide any Personal Information to us.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@florentinodelure.com or by mail using the details provided below:
Florentino Delure SRL
Str. Podul Înalt 18
MD-2000, Chișinău, Moldova
+373 60 261 538
EGOFORMEN SRL
Str. Cpt.Av. Demetriade Gheorghe 14,
011849 Bucharest, Romania
+40 740 224 452
Most asked
Most asked
Do you offer corporate tailoring service?
Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
For more information, please contact us at info@florentinodelure.com
Do you ship to Post Office boxes?
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
What countries does Florentino Delure ship to?
Florentino Delure offers delivery using high-end courier services.
Currently, Florentino Delure offers delivery to countries of the European Union only.
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
How long does it take for my order to arrive and how much will it cost?
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
Corporate service
Corporate service
Florentino Delure Corporate Service offers companies and organizations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
For more information, please contact us at info@florentinodelure.com
Delivery
Delivery
How long does it take for my order to arrive and how much will it cost?
Florentino Delure’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 5 to 7 business days, but the exact delivery time varies by country.
Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
Our shipping fees do not include customs duties and import taxes.
How can I track my order?
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
What countries does Florentino Delure ship to?
Florentino Delure offers delivery using high-end courier services.
Currently, Florentino Delure offers delivery to countries of the European Union only.
Do you ship to Post Office boxes?
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
Gift Cards
Gift Cards
Are gift cards valid online?
Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.
Does Florentino Delure sell gift cards?
Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Florentino Delure store, or click here to purchase online.
Do Gift Cards expire?
Our Gift Cards do not have an expiration date.
Payments
Payments
What payment methods does Florentino Delure accept?
We accept Visa, MasterCard, American Express and PayPal for all countries we ship to.
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
Purchases
Purchases
How do I know that an Item is in stock?
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Florentino Delure does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
What about the warranty on my products?
Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchased with us, you can contact our Customer Service representatives or visit one of our stores.
I’ve forgotten my password. What should I do?
If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.
How do I make a purchase?
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
Do I need to set up an account to place an order?
Yes, creating a Florentino Delure account has many benefits:
- Track your orders and review past purchases
- Request returns or exchanges
- Save your address and card details for faster shopping
- Save your personal measurements and sizes
Returns
Returns
Can I exchange an item from my order?
Unfortunately, we do not exchange our products at the moment. However, you can complete the returning process via your “Personal Account” and make a new order with the desired product.
Before commencing any action, we advise you to get in touch with our Support Team and see if we can help mediate your issue in advance or guide you through the returning process.
How do I return an item?
Should your Florentino Delure purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery for a full refund. Returns are free; you do not have to pay for return shipment costs. There are is one way to claim a return:
Go to www.florentinodelure.com/return and use your order details to log in. You can select the products that you wish to return, and indicate the reason for your return. After that, we will review your return request in 1-3 business days. After your return request is processed and approved, you will be notified via your registered email address. In that email, we will make sure to send you a return shipping label which you will need to print out and stick on your parcel.
Make sure that the items you decide to return are unworn and unaltered.
When will I receive my refund?
After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.
Tax
Tax
How much duties and taxes will I have to pay when I order from Florentino Delure?
Florentino Delure does not cover the additional import duties and sales taxes that might be applied by the customs of the shipping country you selected. These additional costs vary by country. Please contact your National Customs Authorities for additional information.
Website
Website
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