1. About cookies

Cookies are pieces of information that the Florentino Delure website sends to a computer while the individual is browsing the Florentino Delure website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in a shopping cart. Cookies may be a session cookie or a persistent cookie which indicates how long the cookie will stay on a device. A persistent cookie is stored on a device for a longer period of time unless this is deleted by the individual before the expiry date. A session cookie will be deleted when an individual ends the browser session of Florentino Delure website. These cookies help Florentino Delure to collect data such as language preferences, webpages visited, time spent on the Florentino Delure website and other web traffic data. Florentino Delure uses this data to improve services, analyze the activities and to personalize the individual's experience. Cookies may allow Florentino Delure to analyze which personalized offers may interest the individual and how the individual interacts with other offers and to understand the use of the individual on other websites.

2. Information collected

The information Florentino Delure obtained from the use of cookies will not usually contain the individuals’ personal data. Florentino Delure may obtain information about your computer or any other electronic device which is used to access our website, such as IP address, browser ID and /or other internet log information.

In certain circumstances Florentino Delure may also collect personal information about the individual but only where the individual voluntarily provides it (e.g. sign up for personalized offers) or where a customer purchases goods or services from Florentino Delure.

3. Consent for cookies

In most cases Florentino Delure will need consent to use cookies on this website. The exceptions are where the cookie is essential for Florentino Delure to provide a service that is requested, or essential to the inherent functionality of the website (e.g. to enables to store items in a shopping basket and/or to use our check-out process).

Here is a link to the Florentino Delure website Privacy statement. If the individual uses the Florentino Delure website and consents for using marketing cookies the individual allows Florentino Delure the use of cookies for the purpose described in this website cookie policy and our website privacy policy.

4. Type of cookies

There are generally three categories of cookies: ‘Functional’, ‘Analytical’, ‘Marketing’. Florentino Delure uses all three categories of cookies. The individual can find out more about these cookies below.

4.1 Functional cookies.

These cookies are essential, as they help make the website usable by enabling functions such as for the individual to move around the website. These cookies are required to let the website function. These cookies allow Florentino Delure to remember preferences like preferred language. The data Florentino Delure collects is anonymised and therefore Florentino Delure cannot identify the individual and these are not used to track the browsing activity on other sites or services.

Purposes:

• Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
• Cookie that ensures no cookie is placed for tracking without consent;
• Cookie that remembers wish lists;
• Cookie that enables the individual to travel through the website and will stay connected to the right web server.
• Keep track of the items stored in the shopping basket;
• Remember information the individual fills in during purchase process;
• Remember preferences such as location, language;
• Reading out browser settings to be able to display our website optimally on your screen;
• Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
• Offering the possibility to save log-in data so that the individual does not have to enter it every time;
• Making it possible to respond to our website.

FUNCTIONAL COOKIES

4.2 Analytical cookies.

These cookies allow Florentino Delure to monitor the performance of our website and helps Florentino Delure to understand how the individual interacts with our website. These cookies may be used to allow Florentino Delure to know that the individual has logged in so that Florentino Delure can serve fresher content than a user who has never logged in. Florentino Delure uses analytical services such as google analytics to collect data to analyse trends. The information Florentino Delure collects is done without identifying the individual.

Purposes:

• Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
• For Google analytics Florentino Delure has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
• To analyze and identify patterns
• To analyze if changes are improvements
• Internal search button on webpage which direct the individual to the right product page
• Keep track on clicks on our website for Florentino Delure to analyse where the most relevant information should be

ANALYTICS AND STATISTICS

Analytics and Statistics

4.3 Marketing Cookies.

Florentino Delure uses cookies for marketing purposes such as targeting and social media advertising. Social cookies are cookies placed on social media for personalized advertisement. Marketing cookies are used for Florentino Delure to analyze the behavior to send out personalized offers and set up profiles. These cookies have the purpose of tracking the individual across websites and to display advertisements that might interest the individual based on their browser behavior. When consent is given for Florentino Delure to place these cookies, Florentino Delure can send personalized offers (if this includes consent for receiving personalized offers in store or webstore) and offers via partners sites on social media.

Third parties may have the ability to place social cookies on the website of Florentino Delure and Florentino Delure may be able to place social cookies on the website and third-party websites. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to the interests of individuals. These cookies can remember that a device has visited a site and may also be able to track the device’s browsing activity on other sites or services other than Florentino Delure. This information may be shared with organizations outside Florentino Delure, such as advertisers and/or advertising networks to deliver the advertising. Based on the information Florentino Delure collects Florentino Delure is able to send more specialized offers and is able to advertise on the website and that of third parties based on the interests of the individual. The information Florentino Delure collects is purchase behavior, which advertisements the individual has seen, how often the individual has seen them and whether the individual buys a product.

On some pages of our website the individual may see advertisements / cookies that are not related to Florentino Delure. When, for example, the individual visits Facebook this third party may set their own cookie on the device of the individual and is then able to use our website to set this cookie. Florentino Delure does not have control of the use of these third-party cookies and is not able to access these cookies. Cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies. Our third parties are:

Facebook

Instagram

Youtube

LinkedIN

Tiktok

Google

Purposes:

Marketing/ Social

• Cookie that combines shopping behavior and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
• Cookie which keeps track of the pages that are visited on our website in order for partner websites to show relevant advertisements.
• Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
• Cookie which sees what products are viewed on our website in order for third parties to offer relevant advertisements.
• To advertise based on the interests of an individual on our website and that of third parties.

 Marketing and Retargeting

5. How long will cookies stay on my device?

The length of time a cookie will stay on a computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on a device until the individual stops browsing. Persistent cookies stay on a computer or mobile device until they expire or are deleted.

6. How to control and delete cookies

If an individual wants to delete any cookies that are already on the computer, please refer to the help and support section on the internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that Florentino Delure online services cannot always control third-party cookies stored on the machine from our online services and that setting the individual’s cookie preferences with Florentino Delure will not stop those third-party cookies from being stored on the machine. Therefore the individual must manage these cookies directly with the relevant third party. Please see the ‘Type of Cookies’ section for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Florentino Delure cookies or disabling future cookies the individual may not be able to access certain areas or features of the Florentino Delure site.

7. Data subject rights

An individual has the ability to request access, restriction, portability, erasure, rectification of your personal data and file a complaint regarding their data subject rights by sending an email to info@florentinodelure.com. Please make sure the request is specified and provide evidence that it concerns your personal data. Florentino Delure shall respond to the individual within one month of receipt.

An individual has the following rights:

• The right to access the personal data Florentino Delure holds at any time.
• The right to ask Florentino Delure to correct the personal data that is incorrect and to complete incomplete information Florentino Delure holds about you.
• The right to be forgotten and to object and ask Florentino Delure to delete personal data if Florentino Delure has no legal or regulatory obligation to keep personal data.
• The right to restrict personal data.
• The right to ask Florentino Delure to provide a copy of the personal data that Florentino Delure holds about you.
• The right to file a complaint with Florentino Delure or with the Dutch Supervisory Authority.

It may be possible that Florentino Delure shall keep personal data for archiving purposes for exercising the rights and freedom of expression and information, based on a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority reasons, for reasons of public interest in the area of public health, for archiving purposes in the public interest of scientific, historical research purposes or statistical purposes or for establishment, exercises or defense of legal claims.

Florentino Delure shall communicate rectification or erasure of the personal data with third parties unless it proves impossible or involve disproportionate effort. Florentino Delure shall inform the individual about the third parties.

8. Changes / updates

This cookie policy can change from time to time. The most up to date version is published on the website of Florentino Delure. Florentino Delure recommends periodically to read our cookie policy. If Florentino Delure processes major changes to this policy individuals will be kept informed by a notification on our website.

9. Our details

Florentino Delure is registered in Romania under registration name “Florentino Delure SRL”

Florentino Delure contact details are:

By email:  info@florentinodelure.com

By phone:  +373 60 261 538

This Privacy Policy describes how Florentino Delure (“Florentino Delure”, “we”, “our”, or “us”) and our affiliates, subsidiaries, and/or third-party service providers collect, use, and disclose your Personal Information (as defined below) when you visit and/or place an order from the website at florentinodelure.com (the “Website”) or contact us for customer support. 

COLLECTING PERSONAL INFORMATION

In this Privacy Policy, we refer to any information that can uniquely identify an individual either on its own or in combination with other information (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

When you visit our Website, we automatically collect certain Personal Information from the device you use to access our Website.

• Examples of Personal Information collected: the type and version of your web browser, device identifier, operating system and platform, your IP address, location and time zone setting, cookie information (including which types of cookies you allow us to place on your browser), what pages or products you view on our Website, the search terms you use on our Website or to locate our Website from external search engines, how you interact with the Website (including how long you visit certain pages, where you scroll on those pages, and where you click), and how the Website performs when you visit it.
• Purpose of collection: this Personal Information is collected in order to load the Website accurately for you, and to perform analytics on Website usage in order to optimize our Website.
• Source of collection: this Personal Information is collected automatically when you access our Website using cookies, log files, web beacons, tags, pixels, and/or apps within the Shopify platform.
• Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Google, Facebook, Limespot, Klaviyo, and Hotjar.

Order and account information

When you create an account on our Website or place an order on our Website from the United States, we collect certain Personal Information from you that you provide to us directly.

• Examples of Personal Information collected: name, alias, username, date of birth, gender, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
• Purpose of collection: this Personal Information is collected to provide products or services to you if you place an order on our Website, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, maintain your account on our Website, and if the use is in line with the preferences you have indicated to us, provide you with information about our products or advertising relating to our products or services.
• Source of collection: this Personal Information is collected directly from you when you create an account on our Website.
• Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, fraud prevention, marketing, purchase financing, and customer support services, including, but not limited to, Affirm, Global-e, Signifyd, and Klaviyo.

Customer support information

When you contact Florentino Delure’s customer service team, we collect certain Personal Information that you provide to us.

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, expiration date, verification code, and/or information for alternate payment types), email address, and phone number.
• Purpose of collection: this Personal Information is collected in order to provide customer support.
• Source of collection: this Personal Information is collected directly from you when you contact Florentino Delure for customer support.
• Disclosure for a business purpose: this Personal Information is shared with our processor Shopify, and may be shared with other third-party vendors who provide payment processing, purchase financing, shipping, and customer support services, including but not limited to, Affirm, Global-e, Signifyd, Klaviyo, FedEx, and DHL.

Minors

The Website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian of a child who is under the age of 18 and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with affiliates, subsidiaries, and third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our Website and to store and to process orders placed by customers in the United States. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Global-e to process and fulfill orders placed by customers outside the United States. You can read more about how Global-e uses your Personal Information by clicking the link to the Global-e privacy policy on our checkout page that is displayed to customers outside the United States.
• We use other companies, agents or contractors to perform services on our behalf or to assist us in providing the Website and services and products to you. In the course of providing such services, these service providers may have access to your Personal Information. However, we will only provide these service providers with Personal Information which is necessary for them to perform their services, and we require them not to use your Personal Information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal data secure. We may share personal data with the following categories of third-party service providers:
  • infrastructure and IT service providers, including cloud service providers;
  • marketing, advertising and communications agencies;
  • online payment and fraud prevention service providers;
  • delivery and logistics service providers (for delivery of products you order on our Website);
  • external auditors and advisers;
  • providers of services related to some enhanced online features;
  • cookie analytics providers;
  • online advertisers; and
  • providers of website testing, security, and analytics services.
• We may share your Personal Information with Florentino Delure’s group of worldwide companies, including our subsidiaries, affiliates, and parent company in order to provide you with products and services, provide you with customer support, process your payments, understand your preferences, offer targeted advertising, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Policy.
• We may share your Personal Information with third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your Personal Information in a manner that is consistent with this Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or those of the public.

Our Website may contain links to and from the websites of our partners or affiliates, or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your Personal Information. You should check the privacy policies of third-party websites before you submit any Personal Information to them.

BEHAVIOURAL ADVERTISING

• We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We use Facebook to build audiences for our advertisements on Facebook and affiliated websites and apps. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/about/privacy/. You can also opt-out of Facebook advertising here: https://www.facebook.com/about/privacy/
• We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners, including Limespot, Klayvio, and Hotjar. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your Personal Information to provide our Website and services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and Florentino Delure;
• Compliance with our legal obligations; and
• For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to withdraw consent to our processing of your Personal Information and under certain circumstances, you may also restrict or object to our processing of your Personal Information. If you would like to exercise these rights, please contact us through the contact information below or visit our GDPR Center here

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below or visit our CCPA Center here.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Florentino Delure SRL

Str. Podul Înalt 18

MD-2000, Chișinău, Moldova

+373 60 261 538

EGOFORMEN SRL

Str. Cpt.Av. Demetriade Gheorghe 14,

011849 Bucharest, Romania

+40 740 224 452

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. Like many other websites, we use cookies including functional, analytics and statistics, and marketing, for the purposes set out below. Cookies may be placed on our Website by us or by third-party service providers.

FUNCTIONAL COOKIES

Functional Cookies

ANALYTICS AND STATISTICS

Analytics and Statistics

MARKETING AND RETARGETING

Marketing and Retargeting

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways, including clicking the “Preferences” button on the cookies banner on our Website. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as all aboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

HTML web beacon pixels

Marketing emails

Our marketing emails may contain HTML web beacon pixels. We use information collected from these to determine whether our marketing emails are opened and whether any links to our Website within the emails are clicked. We may use this information to improve our marketing emails and tailor them to the products that interest you most. We may combine information collected via html web beacon pixels with other Personal Information we have about you.

Third-party HTML web beacon pixels

Our website contains third-party HTML web beacon pixels. We use information collected from these to serve you more relevant advertisements on other websites and apps. This practice is known as “retargeting.” One of these pixels is called the Facebook pixel. This technology allows us to track visitors to our Website who have a Facebook account and have been referred to our Website by a Facebook page, Facebook application, or Facebook advertisement. The Facebook tracking pixel also allows us to serve advertisements both on and off Facebook. We share information regarding your visit to our website with Facebook, and this may include any Personal Information. Facebook uses this information to monitor the effectiveness of our advertising and applications on our behalf. The information we share with Facebook will be used in accordance with the Facebook privacy policy applicable to people in your area. To opt out of having information about your visits to our Website shared with Facebook as a result of the Facebook pixel, click here.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If we change it, we will post a revised version on the Website. You should carefully review this Privacy Policy and check back regularly, especially before you provide any Personal Information to us.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@florentinodelure.com or by mail using the details provided below:

Florentino Delure SRL

Str. Podul Înalt 18

MD-2000, Chișinău, Moldova

+373 60 261 538

EGOFORMEN SRL

Str. Cpt.Av. Demetriade Gheorghe 14,

011849 Bucharest, Romania

+40 740 224 452